mmedlab ("we," "our," "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our research support services.
1. Information We Collect
1.1 Information you provide
- Contact: Name, email, institution
- Project: Research topics, requirements, deadlines
- Payment: Billing details, transaction records
1.2 Information collected automatically
- IP address and approximate location
- Browser type and version
- Pages visited and time spent
- Referring website
2. How We Use Your Information
- Completing your research projects
- Communicating about project status and deliverables
- Processing payments
- Improving our research methodologies
3. How We Protect Your Information
- Encrypted data transmission (HTTPS/TLS)
- Secure file storage with access controls
- Two-factor authentication for team access
- Restricted access — assigned team members only
- Secure deletion upon project completion
4. Information Sharing
We do not sell your data.
We may share information with:
- Service providers: Payment processors, cloud hosting (bound by data protection agreements)
- Professional advisors: Legal, accounting (as necessary)
- Legal requirements: If required by law or court order
5. Data Retention
- Active projects: Retained during project lifecycle
- Completed projects: 12 months after completion
- Payment records: 7 years (legal and tax requirements)
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
To exercise these rights, email privacy@mmedlab.com.
7. Cookies and Tracking
We use essential cookies for website functionality and privacy-respecting analytics to understand website usage. We do not use third-party advertising trackers or sell data to advertisers.
8. South Africa — POPIA
We comply with the Protection of Personal Information Act (POPIA). Our Information Officer can be reached at privacy@mmedlab.com.
By using mmedlab services, you acknowledge that you have read and understood this Privacy Policy.